These Terms of Service ("Terms") govern your use of Smart Grow Vault ("Smart Vault" or the "Service"), provided by Smart Dev Agency S.A.S. ("Smart Dev Agency", "we", "us"), a company organized under the laws of the Republic of Colombia. By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you accept these Terms on its behalf.
We may update these Terms. We will publish the new version on this page and change the date above. If a change is material, we will also notify account owners by email before it takes effect.
1. Accounts
- You must be at least 16 years old to use the Service.
- You must provide a valid email address and keep your account information accurate.
- You are responsible for keeping your credentials secure and for all activity under your account. We recommend turning on two-factor authentication or adding a passkey.
- One person or legal entity may keep only one Free account.
- You may not use the Service for any illegal purpose.
2. Acceptable use
2.1 You agree not to:
- Violate any applicable law, regulation or third-party right.
- Engage in fraudulent, deceptive or misleading practices.
- Upload or transmit malware or any other malicious code.
- Access, or try to access, accounts, organizations or systems without authorization, or test the Service outside the rules of our Security Policy.
- Interfere with or disrupt the Service, including by deliberately exceeding rate limits or sending excessive automated traffic.
- Store content you have no right to store, or content that is unlawful.
- Impersonate any person or entity, or misrepresent your affiliation with one.
2.2 Suspension. We may suspend or terminate your account, with or without notice, if you violate these Terms or if it is necessary to protect the Service or other users.
2.3 Your responsibility. You are responsible for the content you store and manage through the Service, and you must have the rights needed to use it.
3. Plans, payments and refunds
3.1 Plans. The Service offers a Free plan and paid plans (Personal, Pro, Business and Enterprise). The limits and prices of each plan are listed on the Pricing page.
3.2 Payments. Paid plans are sold through Polar (polar.sh), which processes payments and applicable taxes as merchant of record. Your purchase is also subject to Polar's terms. We never receive or store your card details.
3.3 Billing. Subscriptions are billed in advance, monthly or yearly.
3.4 Plan changes. You can change or cancel your plan from Billing settings. Plan changes, and any proration, are processed by Polar.
3.5 Cancellation. A cancellation takes effect once Polar confirms it. Your paid features then stay active until the end of the current billing period, and after that your account moves to the Free plan.
3.6 Refunds. Fees are non-refundable, including for unused time, except where the law requires otherwise.
3.7 Failed payments. If a payment fails or your account is past due, we may limit your account to the features of the Free plan.
3.8 Price changes. We will notify you by email at least 30 days before a price change affects your subscription.
4. Your data
4.1 Ownership. You keep all rights to the content you store in the Service, such as environment variables and secure files ("Your Content"). We claim no intellectual property rights over it.
4.2 How we process it. You grant us a limited license to store, process and transmit Your Content only to provide the Service to you. The Service encrypts Your Content before storing it and decrypts it to answer requests that you or your organization authorize, from the web app, the CLI or an API key. Our staff will not access Your Content unless you ask for support that requires it or the law requires it.
4.3 Export. You can download the variables you have access to in any environment as a JSON or .env file, and download your secure files, from the dashboard or with the CLI. Exports include only what your role and plan give you access to.
4.4 Deletion. You can delete an organization you own, or your account, from the app. Deletion is immediate and permanent in our database. The Privacy Policy explains which records are kept and for how long.
4.5 Backups. Our database provider keeps point-in-time recovery data for up to 30 days to protect the Service. It is not a backup service for you: you are responsible for keeping your own copies of critical data.
5. Service availability
5.1 Best effort. We work to keep the Service available, but we provide it on a best-effort basis. We do not currently offer an uptime guarantee or service credits on any plan. See Availability and support.
5.2 Maintenance. Maintenance may temporarily interrupt the Service. When we can plan it in advance, we will try to let you know beforehand.
5.3 Changes to the Service. We may modify or discontinue features of the Service, temporarily or permanently.
5.4 Third-party providers. The Service depends on infrastructure, payment, email and sign-in providers. We are not liable for outages or failures caused by those providers or by events beyond our reasonable control, such as attacks, acts of government or natural disasters.
6. Third-party services
The Service works with third-party services you choose to use, such as sign-in with Google, Microsoft, GitHub or GitLab, and our payment provider. Their own terms and privacy policies govern your use of them. We share with them only the data needed for the feature you use, as described in the Privacy Policy.
7. Intellectual property
7.1 Our property. The Service, including its software, design and content, is owned by Smart Dev Agency S.A.S. and protected by intellectual property laws.
7.2 Restrictions. You may not:
- Copy, modify or create derivative works of the Service.
- Reverse engineer, decompile or disassemble the Service, except where the law expressly allows it.
- Rent, lease, resell, sublicense or otherwise transfer the Service to a third party.
- Use the Service to build a competing product.
- Remove or alter any proprietary notice in the Service.
8. Cancellation and termination
8.1 By you. You can cancel your subscription and delete your account at any time from your settings. Cancel any paid subscription before deleting your account.
8.2 By us. We may suspend or terminate your account as described in section 2.2.
8.3 Effect. When your account is deleted, your profile, the organizations you own and all their content are permanently deleted from our database at once. Content you created in organizations owned by others remains in those organizations. Deleted data cannot be restored.
8.4 Survival. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability and indemnification.
9. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Service will meet your requirements, or be uninterrupted, timely, secure or error-free, or that errors will be corrected. You use the Service at your own risk.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMART DEV AGENCY S.A.S. AND ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE OR GOODWILL, RESULTING FROM:
- your access to, use of, or inability to use the Service;
- any conduct or content of any third party on the Service;
- unauthorized access to, use of, or alteration of your transmissions or content.
OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE LAST TWELVE (12) MONTHS OR ONE HUNDRED US DOLLARS (US$100).
Some jurisdictions do not allow these exclusions or limitations, so some of them may not apply to you.
11. Indemnification
You agree to indemnify and hold harmless Smart Dev Agency S.A.S., its affiliates, officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising from your use of the Service, the content you store or transmit, your violation of these Terms or the law, or your infringement of any third-party right. We will notify you promptly of any such claim and allow you to take over its defense, as long as you do so diligently and keep us informed.
12. Governing law and disputes
12.1 Governing law. These Terms are governed by the laws of the Republic of Colombia, without regard to its conflict of law rules.
12.2 Negotiation. The parties will first try to resolve any dispute arising from these Terms through good-faith negotiation.
12.3 Arbitration. If a dispute is not resolved within sixty (60) days, it will be settled by binding arbitration seated in Bogotá, Colombia, under the rules of the Arbitration and Conciliation Center of the Bogotá Chamber of Commerce.
12.4 Compliance. You agree to comply with all laws that apply to your use of the Service.
13. Contact
Questions about these Terms: [email protected].