This page explains what you can expect from Smart Grow Vault ("Smart Vault") in terms of availability and support.
1. Availability
We work to keep the Service available, but we provide it on a best-effort basis. We do not currently offer an uptime guarantee or service credits on any plan. If we introduce a service level agreement, we will publish it on this page.
The Service runs on Cloudflare's global network. Outages of our providers can affect it, as described in section 5.4 of the Terms of Service.
2. Maintenance
Maintenance may temporarily interrupt the Service. When we can plan it in advance, we will try to let you know beforehand by email or in the app.
3. Support
- Channel: email at [email protected], on every plan.
- Response times: we answer in order of arrival, on business days. We do not currently guarantee response times.
- Priority: reports of security issues and of outages come first. Security issues should follow our Security Policy.
When you write to us, include your account email, the organization and environment involved (never the secret values), and what you were trying to do.